Please allow 1 -2 business days* for the processing of your order. Upon ordering, you will receive an email order confirmation as well as a shipping confirmation with your tracking number when the order has shipped.
* Orders placed after 4 pm PST on Friday will go out the following Monday.
We ship by FedEx to everywhere within the U.S.
- FedEx Ground: $15 (3-6 business days)
International orders will be shipped by USPS Express Mail International, or USPS Priority Mail International. A shipment confirmation email with the tracking number will be sent to you. Please allow 10 to 14 business days for delivery from the shipment date. Please note, this does not take into account customs clearance delays that may arise.
International orders may be subject to import duty and tax depending upon the country in which you reside. The recipient is responsible for payment of these charges. Please check with your local customs office for details, as we are not able to provide estimates.
If you are not completely satisfied with your purchase we will issue a refund for full price merchandise. Before returning items you must get approval via email. Please do not return packages without approval. Items must be returned within 10 days of receipt in unused condition and in original packaging. Any item that is not in the same condition as it was shipped will not be accepted as a return. All sale items, apothecary, jewelry and lingerie are final sale and cannot be returned. There are no refunds or exchanges on international orders. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.
To return an order please contact firstname.lastname@example.org
Please send returns to:
410 SW 13th Ave.
If you would like to exchange your purchase for a different size, we will do our best to accommodate and the exchanged size will be shipped to you at no extra shipping charge.
Refunds are issued once the merchandise has undergone a quality control check. Odessa has the right to refuse any returns that do not meet the conditions stated above.
In Store Policy:
Full price merchandise can be returned or exchanged within 10 days of purchase for store credit only. All sale items are final sale.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.